FAQS

CUSTOMER SERVICE:

We value your support of our small business and want to answer any questions or concerns you might have. Please allow up to 24 hours for your email to be responded to by our staff.  Any emails sent after business hours are responded to the next business day. Emails sent Friday after 5pm CST through Sunday evening are responded to the following business day. 

 

 RETURN POLICY:

Unworn and unwashed merchandise with tags attached + receipt present can be exchanged WITHIN 14 DAYS of your item(s) purchase or delivery date. 

All discounted merchandise including promotional sale items, intimates, swimwear, and jewelry is considered FINAL SALE and cannot be returned or exchanged. 

Clothe Boutique does not offer refunds of any kind, ONLY STORE CREDIT

Anything past the 14 day policy will not be eligible for return or exchange. Any shipping charges will be non-refundable. 

Please mail all returns along with the original receipt back to: 

Clothe Boutique 

118 W. South Street

Fayetteville, Arkansas 72701

If you have any questions regarding this process or your return we would be more than happy to assist you. You can reach us by calling one of our store locations or emailing us at hello@clotheboutique.com.

Fayetteville Store: 479-879-7563

Springfield Store: 417- 593-2513

 

ORDER CHANGES:

We are so grateful for your order. Please make sure to review it carefully before it is submitted as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.

 

SHIPPED TO WRONG ADDRESS:

We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible. 

 

CANCELED ORDERS:

Please make sure you want your item before you place your order. We do not allow order cancellations due to the quick turn-around time of items selling out. We have an absolutely amazing team so chances are your order is already packaged up and ready to go out!

 

SHIPPING:

Please allow 3-5 business days for your order to ship. You will receive a shipping confirmation email with a tracking number when your order is fulfilled and shipped. Orders may be split across multiple shipments. We DO NOT offer shipping insurance on your package at this time, if you would like to purchase insurance for your package please email us at hello@clotheboutique.com.

 

LOST OR STOLEN PACKAGES:

Clothe Boutique is not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Clothe is not responsible for stolen or missing mail.  Please contact USPS (your local post office) or UPS with questions regarding shipment tracking. 

 

SIZING GUIDE:

We currently offer sizes X-Small through Large. However, in each item's product description we note if an item runs oversized etc. If you have additional questions in regard to sizing you are welcome to email us at: hello@clotheboutique.com

 

DAMAGED ITEMS:

All damaged items must be reported within 5 days of receiving the item. Please email us with a photo attached.  If you contact us after 5 days of receiving your damaged item, you will not be eligible for a refund or replacement.  

 

PRODUCT PHOTOGRAPHY:

We make every effort to display as accurately as possible the colors of our products. We do not take responsibility for monitor discoloration. 

 

PLEASE NOTE:

Clothe reserves the right to cancel and refund any order for any reason. 

OTHER QUESTIONS?

No worries, girl! Shoot us an email: hello@clotheboutique.com